Email. It’s probably one of the more boring technical subjects out there, and yet probably one of the most important business functions for our customers. No one ever talks about email, until there is a problem. Statistically, there are now more emails exchange in a day than phone calls. Heck, that’s actually been true for…
Customer Satisfaction is Worthless
At Mavidea, we’re big into reading books. At any given time, the management team here is reading and discussing a book about how to improve the services we deliver to our clients. (It’s not always great, as they sometimes get crazy ideas in their heads that the staff has to implement, but that’s why they…
Let Me Google That for You
I’m considered by my friends to be a wealth of information. I’m not bragging…. if you ask any of them, they’ll tell you so. In fact, they refer to me as a storehouse of information. Unfortunately (for me and them), they also accurately include the word “useless” in there, my official title being the…
Things I Take for Granted
I talk to a lot of business owners every day. It’s my job. Fortunately, I really enjoy it. One of the things I have learned is that everyone has a wealth of knowledge about their particular industry — information that their clients/patients/customers could find useful. I spend a lot of time telling those business owners…
What Are You Capable of
“Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” ~Lou Holtz I know that all of you aren’t sports fans and might not know (or care) who Lou Holtz is (college football coach), but this quote sums it up pretty well. Ability is what you…
