Do you serve your employees…how’s your company culture?
Our COO, Jake Davis and I recently read the new book, “Delivering Happiness: A Path to Profits, Passion and Purpose” by Tony Hsieh, CEO of Zappos.com. We really enjoyed the content of the book and learning more about the Zappos story. (Who developed a wildly successful business model and extremely profitable company).
As a Zappos customer myself, I have consistently been blown away by their attitude towards and execution of customer service. They are a pleasure to do business with and I knew they had to be doing some specific things to get that kind of effort and effectiveness (remember yesterday’s post?) from each Zappos employee.
I was even more curious to learn about their secret recipe because we started Mavidea Technology Group with the goal to deliver that same unparalleled level of customer service. I was excited to discover that there were a lot of similarities between our two companies. In the end, we shared the same opinion that having a great culture was at the top of the list for how to build an awesome company.
A business generates revenues when it effectively serves its customers or clients. Regardless of whether you provide professional services or products, you have a staff who stands between you and your customers. As a leader in the company, isn’t it our job to serve that staff in any way possible so they can in turn serve the customers who generate those revenues?
At Mavidea, we believe that serving our staff is just the right thing to do…it is a bonus that the product of this belief is happy employees who truly enjoy their careers, love the team they work with and enjoy putting smiles on the faces of our clients each day. As we work towards completing our 4th full year as a business, our goal is to continuously improve the culture of our company by the ways we serve our staff.
With a company-wide focus on company culture as their #1 priority, Zappos eventually sold their company to Amazon for $1.2 Billion! They are constantly featured in magazines like “Fortune” and articles as a “Best Company to Work For”. Their credentials and accolades are too numerous to list in this post, but you will discover that they are quite impressive and the book is worthy of a read. (And not a bad model to follow and implement in every business).
So, I ask…how are you serving your employees? What is the culture like in your company? If those questions cause you pause, I encourage you to pick up Tony’s book. You’ll learn a lot of clever ideas that may inspire you to make some changes in your business. Your team is worth it and you owe your success to them!
Have a great Thursday!
-Erik
