Customer Satisfaction is Worthless

 At Mavidea, we’re big into reading books. At any given time, the management team here is reading and discussing a book about how to improve the services we deliver to our clients. (It’s not always great, as they sometimes get crazy ideas in their heads that the staff has to implement, but that’s why they…

Read More…

Let Me Google That for You

  I’m considered by my friends to be a wealth of information. I’m not bragging…. if you ask any of them, they’ll tell you so. In fact, they refer to me as a storehouse of information. Unfortunately (for me and them), they also accurately include the word “useless” in there, my official title being the…

Read More…

Things I Take for Granted

 I talk to a lot of business owners every day. It’s my job. Fortunately, I really enjoy it. One of the things I have learned is that everyone has a wealth of knowledge about their particular industry — information that their clients/patients/customers could find useful. I spend a lot of time telling those business owners…

Read More…

What Are You Capable of

“Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” ~Lou Holtz I know that all of you aren’t sports fans and might not know (or care) who Lou Holtz is (college football coach), but this quote sums it up pretty well. Ability is what you…

Read More…

Make a Plan

Another common theme around self improvement appears to be the need for just a few good ideas to get you going in the right direction. Jim Rohn equates it to the numbers in a lock. Maybe you have 5 out of the 6 numbers right and you just need one more number (idea) to unlock…

Read More…