Why Does My Facebook Business Page Have Stars?

In the last month or so, Facebook has quietly added reviews to their Facebook Pages for Places. If you haven’t seen this feature yet, you will soon – it takes Facebook a while to update every page. What is it? As you can see in the photo below – similar to Yelp and Google Places,…

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How to Handle Negative Online Reviews Like a Rockstar

We’ve all seen them – when you are looking up a specific product or service that you are thinking of purchasing and then you see a negative review on the product quality or customer service. Every business fears negative reviews and in many situations, this sort of thing keeps business owners from taking the plunge…

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